1. Ownership

The following terms and conditions (the "Terms") are applicable to the use of Lhasa's services as described below. Please make sure to read and understand these Terms before using our services.

2. Acceptance of Terms

By accessing or using Lhasa's services, you agree to these Terms and agree to abide by them. If you do not agree to these Terms, you should not use our services.

3. Service Description

Lhasa offers a Software as a Service (SaaS) that includes a mobile application and a web portal for retailers with physical stores. Our business model is freemium, which means we provide an initial free feature called "Google Product Listing." Additionally, we offer the following paid features:

• Google Product Listing: Create online product listings on Google and be discovered by local customers searching for your products

• Chat & Pay: Turn browsers into buyers with our chat interface, providing an easy way to check product availability and make safe payments

• Click & Collect: Make shopping enjoyable for customers by giving them the option to order online and pick up in-store

• Review Management: Control your product reviews on Google My Business to raise your online presence and boost your online reputation

• Local Inventory Ads: Oversee your Google Ads spending to raise your products' online presence and boost sales

4. Account Information

When registering for a Lhasa account, you are responsible for providing accurate and up-to-date information. Please ensure the security of your login and password information and do not share it with third parties.

5. Price and Taxes

The prices for Lhasa's paid features are as follows:

• Google Product Listing: Free

• Chat & Pay: €4.99 per month + 2% per transaction

• Click & Collect: €4.99 per month

• Review Management: €4.99 per month

• Local Inventory Ads: €9.99 per month

You can enable or disable these features at any time. However, once enabled, you will be billed the following month. After disabling, you will not be charged in the following month but in the subsequent month. There is no minimum commitment, and you can cancel your Lhasa account at any time.

The 2% per transaction fee for "Chat & Pay" will be deducted directly from the consumer's payment and deposited into the retailer's account, excluding Lhasa's 2%.

Any applicable taxes will be added to the total amount.

6. Method of Payment

Accepted payment methods for our paid services are specified in our application. Payment is processed via credit card according to the payment date chosen by the customer. Monthly charges will be based on the indicated prices.

6.1. Refunds

We do not offer refunds for our services. However, you can cancel your subscription at any time, and no additional payment will be charged in the following month.

7. Security

We maintain security measures to protect your information. Please follow security guidelines when using our services.

8. Changes to This Terms of Service

We reserve the right to make changes to these Terms at any time. Significant changes will be communicated to you. Continued use of our services after such changes will constitute your acceptance of the revised Terms.

9. How to Contact Us

If you have any questions or suggestions regarding these Terms of Service, do not hesitate to contact us at ajuda@lhasa.com.br. We are here to assist you.

If you need further assistance or have any other questions, please feel free to ask.